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This restaurant was the first stop on my mother's 70th birthday celebration weekend for 11 people. We chose this restaurant for lunch because we were going to be checking in at the resort later in the day.
There were good things about the food, such as the Black and White Soup, which was a mix of black bean and potato leek soup. They put them side by side in the bowl and somehow they manage to stay separated.
The people that ordered burgers were pleased with them. A couple of us ordered the Chicken Cordon Gouda which was grilled checken breast, ham, smoked gouda, lettuce, tomato and a roasted garlic spread on marbled rye bread. I noticed how dry the whole thing as soon as I took my first bite. I immediately asked the server for more garlic spread, hoping that would help, but by the time she came with it, I was done!
All in all the food was okay, it's what happened with the tip that was not. We didn't realize until we got home that the tip was already included in the bill, so we had also tipped on top of that. We called the manager as soon as we realized and they said it was their company policy to highlight or circle the tip so it's obvious. This was not done, so they refunded the automatic tip and the tip we left. We are very happy about the way they handled this; they did what was right.
www.eagleridgeresortonline.com
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1 comment:
That's great feedback on Spike's out at Eagle Ridge Resort. We have passed along your comments and hope that if you come by again you will have an even better "Food Warrior" experience. Northwest Illinois is a great destination for foodies and we appreciate your candid blog. From your friendly hosts for visitor information, the Galena/Jo Daviess County Convention & Visitors Bureau
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